Frequently Asked Questions



Q: What are your hours of operation?
A: Individual clinician hours vary, but the office hours of the administrative staff are, in general, Monday through Thursday 9:00 a.m. to 4:00 p.m. and Friday 9:00 a.m. to 1:00 p.m. Occasionally staff is not available to answer your phone call but a message may be left and you will receive a return call within 24 business hours. All appointment scheduling, phone calls, etc. will be handled during these hours.


Q: How do I make an appointment?
A: Please call during office hours and one of our administrative staff will assist you in setting up appointments and answering any questions you may have.


Q: Do you file insurance?
A: Under most circumstances we do not file an insurance claim form for you. Clients are expected to pay the full amount at the end of each session; however, if requested, we will give you a superbill, which if you wish, you may submit to your insurance carrier for reimbursement. The amount of reimbursement varies according to your insurance contract. Some insurance carriers will reimburse a percentage of your fee. We recommend that you call your insurance carrier to verify your coverage and reimbursement percentage prior to your 1st session.


Q: Do you offer a sliding scale fee?
A: Yes. This fee adjustment is based upon the individual's financial need and the funding raised by Trinity's donors, to cover these needs. If you are interested in an adjusted fee, we ask that you complete a Financial Disclosure Form which will be reviewed by the Clinic Director to determine whether you qualify for an adjusted fee and the amount of that adjustment.


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